Local Hot Chat places great emphasis on customer confidence and confidentiality.
To support this, we follow strict security practices in order to protect your information while you enjoy our service.

Internet Security

At Local Hot Chat, access to our member services, databases and financial systems is strictly managed.
We have technology and procedures in place to ensure security is not breached, including the physical security of our computer hardware and telecommunications systems.
However, it is important to note that you also have a role to play in the security of your personal information.

What Can I Do?

Keep your membership number and pass code secure.
Never share them with anyone, as they are your private keys to your membership, your personal information, and the time you have purchased on Local Hot Chat.

We recommend:

• Keep your membership ID and access code secure and confidential. No sharing!
• Do not choose a pass code that is easy to guess, like “1234” or your date of birth.
• If you have to write your numbers down, make sure you store them in a place that only you have access to.
• Most importantly, no one should ever ask for your membership number or pass code while you are using Local Hot Chat.
  The only exception to this is if you have placed a call to our Customer Service.
  Our agents may ask for your numbers to verify your identity.
  If someone you are talking with on Local Hot Chat asks for your numbers, please flag him or her for the attention of Customer Service by pressing 0 (zero) on your phone.
• Keep tabs on your membership balance.
  Any changes that are not familiar may indicate someone has gained access to your membership.
  Contact our toll-free, 24-hour Customer Service at 1.877.351.6824 immediately if this happens.

What are you doing about my security?

The success of our business depends on the security of our customer information.

• We ensure your personal and financial information is protected within our in-house member service systems and databases.
• We ensure that your personal and financial information is protected while in transit between your phone and our servers through the use of industry-standard security techniques on every aspect of our system.
• We ensure that access to your membership is only given when a correct combination of membership number and pass code is provided on the phone system.